A recent J.D. Power Research Study found that customers are more satisfied with their insurance carrier when a restoration company is recommended to them, rather than having to find one on their own. Customers who received a recommendation scored 29 points higher on average. Specifically, recommending ServiceMaster Restore led to a 22-point increase in satisfaction. Additionally, the study revealed a 230-point boost in satisfaction when policyholders have a clear understanding of each step in the claims process.

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WHY RECOMMEND SERVICEMASTER RESTORE?

We provide FNOL training across our entire network.

We guide policyholders every step of the restoration process to guarantee
consistent and clear communication of what next steps are.

The ServiceMaster Restore team is available 24/7, 365 - Policyholders are never in the dark with us.

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By referring your clients to us, you offer them the peace of mind that comes with fast, professional restoration services. Our goal is simple: to respond quickly, reduce damage, and restore the home to its pre-loss condition. 

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Why Partner with ServiceMaster Restore?

Your Trusted Restoration Partner

When a homeowner experiences a loss, the way their insurance provider handles the claim is what truly matters. The claims process begins the moment the policyholder reaches out, and how quickly and effectively it’s managed will directly impact their satisfaction and trust in the insurer moving forward. That’s why recommending the right restoration company is essential to ensuring a seamless experience and maintaining long-term customer loyalty.

Why Recommend ServiceMaster Restore?

Local Expertise, National Reach

ServiceMaster Restore combines the strength of a nationwide network with the personal touch of local expertise. While we have the reach and resources of a national company, we are deeply involved in the communities we serve. You can count on us to provide responsive, expert service with the familiarity and commitment of a locally owned business.

Efficient, Seamless Claims Management

Our goal is to make the claims process as smooth as possible for both you and your policyholders. ServiceMaster Restore's expert team ensures that we handle each claim efficiently and professionally, keeping both the insurance carrier and the homeowner informed every step of the way.

At ServiceMaster Restore, we believe in offering an exceptional customer experience, which is why we developed MasterMoments℠—our signature three-step process that ensures the best service for both policyholders and insurance providers. 

Here’s how it works:

Explaining Expectations: Our experts walk your policyholder through our Emergency Recovery Guides, setting clear expectations for the restoration process and claims journey.

Frequent Communication: Within 24 hours, we will contact you, the agent, to update you on the policyholder's situation and claim status.

Comprehensive Claim Reporting: We’ll call the claims representative within 24 hours to provide a detailed scope of the damage, emergency services performed, and any other important claim-related information.

High-Quality Customer Service with MasterMoments℠

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Fast Disaster Restoration Response

Time is of the essence when disaster strikes. Our team is committed to arriving at your policyholders' location within four hours or less to assess the damage and start mitigation. This rapid response helps limit the extent of the damage, ultimately reducing claim costs and providing your clients with a swift path to recovery.

Comprehensive, Full-Service Restoration

ServiceMaster Restore is a full-service disaster restoration provider. From water extraction to smoke damage restoration, we handle everything. We dispatch skilled professionals and coordinate resources to ensure a complete and efficient restoration process. Our 24/7 emergency call center is ready to assist anytime, day or night, ensuring help is always just a phone call away.